Return and Refund Policy

Sivapal Sarees & Fashions

Welcome to Sivapal Sarees & Fashions. We are committed to ensuring your satisfaction with every purchase. This comprehensive Return and Refund Policy outlines the clear conditions and procedures for order cancellations, product returns, exchanges, and refund processing, providing you with a fair and seamless post-purchase experience.

Order Cancellation

Cancellation Window: Customers may cancel their order within 24 hours of placing it.
Procedure: To request a cancellation, you must contact us immediately via email at sivapalfashions@gmail.com, clearly stating your Order Number.
Post-Shipping: Once the order has been processed for shipping and tracking information has been generated, cancellation is no longer possible.

Product Returns (Post-Shipping)

If your order has already been shipped, you may request a return, subject to the following conditions:

Proper Return Window Timeline: The return request must be initiated within 7 calendar days from the date of product delivery. Requests received after this 7-day period will be declined.
Product Condition: The product must be unused, unwashed, and in its original condition as received.
Packaging: All original packaging, tags, labels, and documentation must be intact and included with the return.

Non-Refundable Items (Exclusions)

Returns will not be accepted for:

Customized or altered products (e.g., sarees with fall and pico/blouse detachment).
Products purchased during clearance or special promotional sales.
Items that show any signs of wear, damage, washing, or use.
Items that have crossed the 7-day return window from the date of delivery.

Non-Refundable Items

The following items are not eligible for refunds:

Initiating a Return

Damaged, Defective, or Incorrect Products

We offer replacements or full refunds in the rare event that the product is damaged, defective, or the wrong item was shipped.

Reporting Period: The issue must be reported to us within 48 hours of product delivery.
Required Proof: You must provide clear photos or videos as evidence of the damage, defect, or incorrect item when submitting your report.
Replacement Delivery Timeline (Delivered): Following a successful inspection (3-5 business days), the replacement will be delivered within 5-7 business days (subject to immediate stock availability). Standard shipping times apply after delivered.

Refund Process

Refunds are processed after the returned item is received, inspected, and approved.

Store Credit Option

In certain approved cases, we may offer Store Credit as an alternative to a monetary refund:

Credit Timeline (Issuance): Store credit will be applied to your account immediately following the successful inspection and approval of your return.
Store Credit Validity: The issued store credit is valid for 12 months (1 year) from the date of issuance. Any unused credit will expire after this period.
Usage: Store credit can be used for future purchases on the Site. It is non-transferable and cannot be redeemed for cash.

Call Us: 8489536363

sivapalfashion@gmail.com