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Shipping Policy

      This Shipping Policy outlines the terms and conditions regarding the processing, handling, and delivery of your orders placed through the Sivapal Sarees & Fashions website. We strive to ensure your purchases are delivered safely and efficiently.

1. Order Processing Time

  • All orders are processed and prepared for shipment from our facility in Thanjavur.
  • The standard processing time is 1 to 3 business days (excluding weekends and public holidays) from the date the order is placed.
  • Customized or made-to-order products may require extended processing times, which will be communicated on the product page or upon order confirmation.

2. Shipping Rates and Delivery Estimates

  • Shipping charges are calculated at checkout based on the total weight, dimensions, destination address, and the selected shipping method.
  • We partner with trusted domestic and international courier services to ensure reliable delivery.

Estimated Delivery Timeframes:

  • Domestic Shipping (within India): Generally takes 5–7 business days after dispatch.
  • International Shipping: Generally takes 10–15 business days after dispatch.

3. Shipping Confirmation and Tracking

  • Once your order has been processed and dispatched, you will receive a separate Shipping Confirmation email.
  • This email will contain the details of the courier partner and a tracking number that allows you to monitor the status of your shipment.
  • Tracking information typically becomes active within 24 hours of receiving the dispatch email.
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4. Shipping Address Accuracy and Responsibility

  • The customer is solely responsible for ensuring the accuracy and completeness of the shipping address provided at checkout.
  • We are unable to change the shipping address once the order has been processed and dispatched.
  • If a package is returned to us due to an incorrect or incomplete address provided by the customer:
  • The customer will be responsible for the original shipping cost, the cost of return, and the re-shipping charges to send the package again.
  • If the customer opts for a refund, the original shipping costs will be deducted from the refund amount.
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5. International Shipping, Customs, and Duties

  • We ship our products internationally to many countries.
  • Duties and Taxes: The customer is solely responsible for all customs duties, taxes, tariffs, and brokerage fees levied by the destination country. These charges are not included in the item price or the shipping cost calculated at checkout.
  • Customs policies vary widely; we recommend contacting your local customs office for specific details before placing an international order.
  • If an international package is refused by the customer upon delivery due to refusal to pay duties or taxes, the customer will be responsible for the full cost of shipping and the return shipping fee.
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